Support
Last updated May 5, 2026
Get in touch
The fastest way to reach us is by email. We read every message and reply within one business day, usually sooner.
Email: support@keeps.cam
Include your film's name or share link if your question is about a specific event — it helps us help you faster.
Account & billing
I lost access to my film — how do I get back in?
Email support@keeps.cam from the address you signed up with and include your film's share link if you have it. We can restore access within one business day.
How does billing work — is there a subscription?
No — Keeps is a one-time charge per event, not a subscription. Events with up to 5 guests are free, and larger events are a single in-app purchase that scales with your guest list, so there are no recurring fees to cancel. Your purchase is handled by the App Store, and you can find the receipt in your App Store account under Purchase History. For a refund or any billing question, email support@keeps.cam and we'll help.